Product Guidelines

Product Quality Standards

All products listed on Swiss Vitality must meet our strict quality and safety standards. We prioritize customer health and wellbeing, so we only accept products from verified suppliers with proper certifications.

1

Product Authenticity - All products must be genuine and not counterfeit
2

Quality Assurance - Products must meet international quality standards
3

Proper Labeling - All products must have clear, accurate labeling in English
4

Expiration Dates - Products must have valid expiration dates and proper storage instructions

Prohibited Items

Certain items are not allowed to be sold on our platform due to legal, safety, or ethical reasons.

1

Prescription medications without proper licensing
2

Products that make unproven medical claims
3

Items that violate intellectual property rights
4

Products that are illegal or restricted in Kenya

Listing Guidelines

Product Listings

Create compelling, accurate product listings that help customers make informed purchasing decisions.

1

Accurate Titles - Use clear, descriptive titles that accurately represent the product
2

Detailed Descriptions - Provide comprehensive product information including ingredients, usage instructions, and benefits
3

High-Quality Images - Use clear, well-lit photos from multiple angles
4

Proper Categorization - Select the most appropriate category and tags for your products

Important

Any misleading or false information in product listings may result in account suspension or termination.

Pricing and Inventory

Competitive Pricing

Set competitive prices while maintaining profitability. We encourage fair pricing practices that benefit both sellers and customers.

1

Prices must be clearly stated and include all applicable taxes
2

Avoid price manipulation or artificial inflation
3

Update prices promptly when costs change

Inventory Management

Maintain accurate inventory levels to ensure customer satisfaction and avoid order cancellations.

1

Keep inventory levels updated in real-time
2

Notify customers of stock availability changes
3

Process orders within 24-48 hours of receipt

Customer Service Standards

Response Time

Provide prompt and helpful customer service to build trust and maintain high seller ratings.

1

Respond to customer inquiries within 24 hours
2

Handle returns and complaints professionally and promptly
3

Maintain a positive seller rating above 4.5 stars

Policy Compliance

Terms and Conditions

All sellers must comply with our Terms of Service, Privacy Policy, and other platform policies.

1

Regular review of updated policies and guidelines
2

Immediate compliance with policy changes
3

Reporting of any policy violations or concerns

Seller Guidelines