Privacy Policy
How we collect, use, and protect your personal information
1. Information We Collect
Personal Information
We collect personal information that you provide to us when you:
- Register for an account
- Place an order or make a purchase
- Subscribe to our newsletter
- Contact us for customer support
- Participate in surveys or promotions
This information may include your name, email address, phone number, mailing address, payment information, and other details necessary to provide our services.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website.
Information from Third Parties
We may receive information about you from third parties, such as social media platforms, analytics providers, and advertising partners.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Improve, personalize, and expand our services
- Understand and analyze how you use our services
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners
- Process your transactions and manage your orders
- Send you emails and marketing communications
- Find and prevent fraud
3. Sharing Your Information
With Your Consent
We may share your personal information with third parties when you give us permission to do so.
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently.
How We Use Cookies
We use cookies to:
- Remember information so you don't have to re-enter it
- Keep you signed in
- Provide personalized content and advertisements
- Help us understand how customers interact with our website
- Improve our website performance
Your Cookie Choices
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services.
5. Data Retention
When you place an order through our store, we will maintain your order information for our records unless and until you ask us to delete this information. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure and reliable, and we cannot guarantee its absolute security.
7. Your Rights
If you are a resident of the European Economic Area (EEA), you have certain data protection rights, including the right to:
- Access the personal information we hold about you
- Rectify inaccurate personal information
- Request deletion of your personal information
- Object to our processing of your personal information
- Data portability
To exercise these rights, please contact us using the information provided below.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@swissvitality.store
Phone: +254 106984581
Address: Westlands, Nairobi, Kenya